Planbet Bangladesh Privacy Policy

What data does Planbet collect from players?

Personal data refers to information that allows the user to be accurately identified. To improve the user experience and other aspects required for the correct operation of the platform, the following data is collected from players:

• First and last name;
• Actual age;
• Country and residential address;
• Other contact details are provided when filling out the registration form.

All these data in combination are required to verify the identity, age of the player, and also serve as proof of ownership of only one account on the platform. Verification is also done to rule out violations of Bangladesh law or current site rules.

How Planbet receives information

All data received on the Planbet server is provided by the user voluntarily. The information is collected and processed automatically when using the functionality of the company’s website or mobile application. Bright examples of where information can be collected are:

• When filling out the registration form;
• When passing the verification stage;
• When making deposit or withdrawal transactions;
• When filling out personal data or changing it in the account profile.

How customer data may be used on Planbet’s platform

The data collected by Planbet is used exclusively by the current Bangladeshi law and the Privacy Policy. Collectively, the collection of player data helps to accomplish the following:

• Ensure correct and smooth operation of the website;
• Improve user experience;
• Effectively detect player fraud;
• Prevent attempts to realize illegal activities;
• Provide them with technical support to help resolve various player issues.

Confidentiality and protection of user data

Personal information of players is not transferred to third parties, is not placed in the public domain, and is not sold for monetary remuneration to third-party companies. Planbet uses modern security technologies, which include TLS encryption and secure data transfer via HTTPS protocol, to eliminate attempts at data theft. All user data is stored on the company’s servers. 

It should be noted that there are exceptional cases when data transfer is possible:

• At the request of the court, which is located on the territory of Bangladesh;
• To protect the legitimate interests of the platform;
• To ensure the safety of other players;
• In the presence of signs of gambling addiction.

The company reserves the full right to use anonymized player data, such as information about winning a big prize, which helps to create promotional materials and attract new audiences.

Use of cookies

Cookies are small text files that are stored on the user’s device when you visit a website. They help the system to remember actions as well as settings so that the next time you visit the platform, all configuration is saved. When a user visits the Planbet website for the first time, the system automatically asks for consent to use cookies. This is now standard practice among online platforms that work towards improving the user experience.

Cookies are used for the following activities:

• To identify the user so that they are not asked to re-login to their account each time;
• To store user data such as the chosen interface language, display of preferred events, and more;
• For player analytics and statistics to improve the structure and content of the platform;
• Cookies speed up page loads, reducing server load;
• Based on cookies, the platform can display personalized advertising and bonus notifications that are perfectly tailored to the player’s preferences.

Protection of minors

Planbet takes all necessary efforts to protect underage users. According to Bangladesh law and international standards, access to the platform’s services is allowed to persons over 18 years of age. The following measures are used to address this issue:

• Age verification is performed when filling out the registration form, where the player’s date of birth is required in the appropriate field;
• Before making financial transactions, the platform asks the player to confirm their identity, where it is required to provide a copy of an ID card, passport, or other document confirming the age of the client;
• If there is a suspicion that the user has indicated false information about themselves, Planbet reserves the right to perform a document verification. In this case, the account is blocked until the player’s verification is completed;
• Modern technologies that are implemented in the platform monitor attempts to register players with false data, using proxies or other methods that can help bypass age restrictions.